Refund & Cancellation Policy

📋 Subscription Overview

FPL Scout offers a monthly premium subscription at ₦3,000 per month (approximately $3 USD). This gives you access to all premium features including League Spy, advanced analytics, real-time notifications, and more.

What You Get:

✅ League Spy - Real-time tracking of all rivals
✅ Advanced Transfer Recommendations
✅ Real-time Player Predictions
✅ Real-time Rival Alerts (Transfers, Captains, Chips)
✅ Priority Support

❌ Cancellation Policy

How to Cancel

You can cancel your premium subscription anytime by:

Logging into your account and navigating to Account Settings
Emailing us at info@fplscout.name.ng with your cancellation request
Contacting us through our Contact Us page

What Happens When You Cancel

Your subscription will be cancelled immediately
You will retain access to premium features until the end of your current billing cycle
After your billing cycle ends, you will be downgraded to the free tier
All your data (preferences, manager info) will be preserved

No Hidden Fees

We don't charge cancellation fees or require notice periods. Cancel anytime, penalty-free.

                Example: If you subscribe on June 1st and cancel on June 15th, you'll have access to all premium features until June 30th (end of your billing cycle). You won't be charged for July.
            

💰 Refund Policy

7-Days Money-Back Guarantee

We're confident you'll love FPL Scout. If you're not completely satisfied with your premium subscription within 7 days of your purchase, we'll refund your money—no questions asked.

Eligibility for Refunds

To be eligible for a refund, you must meet ALL of these conditions:

Request the refund within 7 days of your initial purchase
Provide a valid reason for your refund request
Have not abused the refund policy (multiple refunds in a short period)
Be a first-time subscriber requesting a refund

How to Request a Refund

Send an email to info@fplscout.name.ng
Include your account email and transaction ID
Explain why you'd like a refund
We'll respond within 48 hours
Refunds are processed within 5-7 business days

Refund Exceptions

We cannot issue refunds in the following cases:

The refund is requested more than 7 days after purchase
The account has been used to violate our Terms of Service
The subscription was cancelled and then reactivated (treated as a new purchase)
Duplicate or fraudulent transactions (contact us immediately)

                Note: If you cancel your subscription before the 7-day period ends, you can still request a refund as long as it's within 7 days of purchase. Your subscription access will not be affected during the refund review process.
            

📅 Billing Cycle

How Billing Works

Renewal Date: Your subscription renews automatically every 30 days
Billing Method: You'll be charged on the same day each month
Invoice: You'll receive an invoice via email after each successful charge
Failed Payments: If payment fails, we'll retry for 3 days. Please update your payment method if needed

Scenario	What Happens
Cancel before next billing date	Retain access until current cycle ends, then downgraded
Cancel and reactivate same month	Treated as new purchase; 30-day guarantee resets
Payment fails multiple times	Account automatically downgraded to free tier
Update payment method	Next renewal uses new payment method

⚖️ Dispute Resolution

Chargeback Policy

If you submit a chargeback or dispute with your payment provider instead of requesting a refund directly from us, we will:

Immediately suspend your account
Collect evidence of your account usage
Work with our payment processor to resolve the dispute

Important: Please contact us first before filing a chargeback. We can usually resolve issues faster and easier.

Contact Us for Disputes

If you have a billing dispute or concern, please email info@fplscout.name.ng with:

Your account email
Transaction ID
A detailed description of the issue

We'll respond within 24 hours and work to resolve your issue.

📝 Changes to This Policy

We may update this policy occasionally to reflect changes in our service or legal requirements. We'll notify you via email if we make significant changes. Continued use of FPL Scout after policy updates constitutes your acceptance of the new terms.